💬 Customer Service
Complaint Resolution Script
Write empathetic complaint resolution scripts that turn upset customers into advocates.
What This Prompt Does
An upset customer handled well becomes your biggest advocate. This prompt creates complaint resolution scripts using the HEARD framework: Hear, Empathize, Apologize, Resolve, Delight. Each script handles escalation gracefully, offers concrete solutions, and includes recovery actions that exceed expectations. Covers phone, email, and chat scenarios.
Expected Output
**Scenario: Customer received wrong product**\n\n**Step 1 - Hear & Empathize:**\n"I'm really sorry about this, [Name]. Getting the wrong item is frustrating, especially when you were counting on having it. Let me fix this right now."\n\n**Step 2 - Resolve:**\n"Here's what I'm going to do: I'm shipping the correct item today with express delivery at no charge. You'll have it by [date]. For the wrong item, don't worry about returning it -- keep it or donate it."\n\n**Step 3 - Delight:**\n"I've also added a 15% discount to your account for your next order. You shouldn't have to deal with this, an...