💬 Customer Service
Support Ticket Triage & Routing
Paste any support ticket and get instant categorization, priority scoring, routing recommendation, and a first-response template. Cuts triage time by 80%.
What This Prompt Does
You are a support triage specialist. Review this ticket and provide routing recommendations.
[PASTE CUSTOMER SUPPORT TICKET]
Deliverables:
1. Ticket categorization:
- Category: [Bug / Feature request / Billing / Technical support / Account issue / Other]
- Urgency: [Critical / High / Medium / Low]
- Priority score: [1-10]
2. Triage recommendation:
- Route to team/person: [Support team / Engineering / Billing / Account mgmt / etc.]
- Expected time to resolution: [Minutes / Hours / Days]
- SLA impact: [Does this breach any SLAs?]
3. Initial response template:
- Acknowledgment: "Thanks for reporting this..."
- Next steps: "Here's what we'll do..."
- ETA: [When they should expect an update]
4. Escalation criteria:
- If customer remains unsatisfied after [X attempts], escalate to: [Manager / Specialist]
- Decision authority: [Who can approve refund / compensation?]
Format: Markdown table for bulk triage (if processing multiple tickets).
Expected Output
## Ticket Triage Report
**Ticket:** "Our entire team has been locked out of the dashboard since 9am. We have a board presentation at 2pm and need this fixed NOW."
**Categorization**
| Field | Value |
|-------|-------|
| Category | Technical Support — Auth/Access |
| Urgency | **CRITICAL** |
| Priority Score | **10/10** |
**Routing:** → Engineering On-Call immediately. CC Account Manager.
**SLA:** Breached if not resolved within 30 min (Enterprise SLA = 1hr, but board meeting = treat as P0).
**First Response:**
"Hi [Name], I've escalated this to our engineering team as a P0 — they're lookin...