💬 Customer Service
Customer Feedback Synthesis Report
Paste raw reviews, survey responses, or support tickets and get a structured insights report with sentiment, themes, feature requests, and product recommendations.
What This Prompt Does
You are a customer insights analyst. Synthesize customer feedback and identify trends.
[PASTE CUSTOMER FEEDBACK: Survey responses, reviews, support tickets, interviews, etc.]
Deliverables:
1. Sentiment summary:
- % Positive: ___
- % Neutral: ___
- % Negative: ___
2. Top themes (ranked by frequency):
- Theme 1: [e.g., "Onboarding is confusing"] — mentioned in X% of feedback, severity: High/Med/Low
- Theme 2: [e.g., "Missing feature X"] — mentioned in X% of feedback, severity
- (3-5 top themes)
3. Feature requests:
- Requested feature 1: [How many customers asked for this?] — Business impact: High/Med/Low
- Requested feature 2
- (Prioritized list)
4. Detractor analysis (for negative feedback):
- Common pain points
- Recommended fixes (quick wins vs. long-term)
5. Product recommendations:
- Short-term improvements (next sprint)
- Medium-term roadmap items (next quarter)
- Strategic bets (next 6-12 months)
6. Verbatim quotes (strongest):
- One quote per theme (copy-paste for product team)
Format: Markdown report, executive summary + detailed findings.
Expected Output
## Customer Feedback Synthesis — March 2025 (N=127 responses)
**Sentiment Breakdown**
- Positive: 61% | Neutral: 22% | Negative: 17%
**Top Themes**
1. **Onboarding complexity** — 34% of feedback, Severity: HIGH
"I spent 3 hours setting up and still don't know if I did it right." — @user_892
→ Quick win: Add a 5-step setup checklist on first login.
2. **CSV export missing** — 28% of feedback, Severity: HIGH
"Every other tool exports to CSV. This is blocking us from using it." — Enterprise customer
→ Sprint priority: Ship CSV export within 2 weeks.
3. **Speed of dashboard** — 19%...